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VoiceMatrix Large Enterprise IP PBX Feature Set
Feature
Included
Supported Users
There is virtually no limit to the number of users, extensions or locations for which VoiceMatrix might be configured.
20 - 10,000
7x24 Monitoring and Alerting
All of VoicePipes' VoiceMatrix solutions are continuously monitored and allow us to react quickly to any potential issues - often before there is a problem.
Administrator Web Control Panel
All day to day maintenance task are done via a web interface
Advanced Call Recording
High performance recording solution
Advanced Voicemail
Check your voicemail using direct voicemail access from your phone, call in remotely from any phone to check your messages, click to play your messages through your email, and listen online from anywhere
Busy Override
Privileged users may be allowed to ring an extension even though busy
Call Back
The Quik-Key feature allows the user to call back the last inward or outward number or the last missed call
Call Forwarding
Setup easy call forwarding to any number of your choice
Call Group Pick-up
Easily answer any ringing phone in your group without having to run across the office.
Call Hold
Allows the calling party to be placed on hold
Call Monitor / Barge
Monitor conversations and barge into calls
Call Transfer - Attended
Allows a caller to be announced or introduced before being transferred
Call Transfer - Blind
The caller is transferred immediately
Click To Call
Click on any number in the user panel and you will be connected instantly
Conference Bridges
VoiceMatrix offers unlimited conference rooms only limited by hardware. Users can also have their own private conference rooms. VoicePipes is also able to offer dedicated conference dial in numbers in most countries.
CRM Integration
VoicePipes offers custom integration with major CRM applications
DISA
DISA (Direct Inward System Access) allows someone calling in from outside the PBX to obtain an 'internal' system dialtone and dial calls as if from one of the extensions attached to the system
Distinctive Ringing
Allows for different handset ring tones for internal, external, priority and call back calls
Directory Integration
Support for server side LDAP and Microsoft Exchange™ directory lookups
Do Not Disturb
Allows the user to work undisturbed
End User Web Panel
VoiceMatrix comes with a complete end-user self service interface. Users can view, listen to, delete their voicemail messages, view missed, placed, received calls, see if users are on the phone, setup forwarding, follow-me sequences, change their voicemail setting, manage conference rooms and much more.
Extension Roaming
Roam on any phone - seamlessly
Fixed-to-Mobile Convergence
Mobile phones may be used as extensions to the PBX and have all the features of a desktop handset.
Flexible Extension Logic
You have full control over the dialplan and create virtually any kind of call routing
Follow Me Forwarding
Have your calls follow you wherever you are
Graphical Queue Reports
Queue Reporting allows managers to monitor queues and agents in real time, or to analyze queue activity for given periods
Hot-Line Handsets
Handsets may be programmed to dial a preset number when they are picked up
Hunt Groups
An unlimited number of hunt groups may be set up which cycles incoming calls througha list of extension numbers until someone answers
IVR Authentication
Callers can be authenticated based on a variety of sources
Internal and External Caller ID's
VoiceMatrix allows an user to have both an internal (short) caller ID and external full caller ID (usually a DID/DDI)
Last Number Redial
The Quik-Key feature allows the user to call back the last inward or outward number or the last missed call
Music-on-Hold
Upload WAV music-on-hold files
Multi Site and Branch Office Support
VoiceMatrix allows you to have all your offices interconnected with an unified dialplan
Multiple Auto-Attendants
Have as many auto-attendants (IVRs) as you want
Multiple DID/DDI per Extension
Have multiple direct dial numbers in different area codes
Name Directory
VoiceMatrix features a spell-by-name directory that can be used in the IVR
ODBC Call Reports
All call detail records can easily be accessed via ODBC for realtime or post processing
On Call Notifications
Voicemail and call notification services with follow-me
One Touch Recording
On-the-fly call recording with delivery to your inbox
Outlook Integration
VoicePipes can allow Click-to-call from Outlook and name look-up
PC Screen-based Operator Console
All Operator functions are able to be performed through a PC screen-based program by using mouse clicks and/or key strokes. This eliminates the need for expensive special purpose consoles and also allows multiple or stand-in operators to be easily accommodated
PSTN Failover
VoicePipes will set you up with failover routes from VoIP to PSTN
Paging and Intercom
VoiceMatrix may be integrated with paging and intercom devices or phones capable of paging
Powerful Reporting
VoiceMatrix allows you to create custom call reports and gather data for further processing in 3rd party applications
Ring Groups
An unlimited ring groups may be defined which permits a group of extensions to all ring simultaneously with the call being connected to the first party to pickup their phone
Ring-All
Create any type of simultaneous ringing and call sequences
SMS/Pager Voicemail Notifications
VoiceMatrix may be integrated with systems allowing notifications to be sent out via SMS or paging
Speed Dial
Each user may define up to 99 numbers that are stored in their user profile for ease of dialling
Text To Speech
VoicePipes' VoiceMatrix is ready for state-of-the art speech synthesis
Touchscreen Operator Panel
A touchscreen based operator and receptionist panel for call routing and assignment is available
Unified Communications
VoicePipes VoiceMatrix systems unify messaging and communications across fixed line, mobile, voicemail-to-email and video media
Unlimited Call Queues
Have as many Call Queues as you want
Unlimited Extensions
With VoiceMatrix you are not limited by the number of extensions
Unlimited Service Classes
An unlimited number of classes of service may be established to allow users to be granted calling and system use privileges by department, account, etc
Visual Voicemail
Check your voicemail via web or mobile interface
Video Calling
Through the use of either video-capable desk phones like the Polycom VVX 1500 or PC-based softphones like the Bria Pro, users may place and receive video calls
Voice Recognition
VoicePipes can integrate your IVR's with state-of-the art voice recognition software
Voicemail Groups
Voicemail can be broadcast to a group and delivered to any number of mailboxes
Voicemail to Email
Receive your voicemail messages via e-mail with an attached sound file
standard
optional
Recommended Phones
Contact VoicePipes
Australia
1300 306 487
New Zealand
0800 VP VOIP (878 647)
Email Us
User CallPortal
Account Mgt Portal
Dealer Login
© 2009 VoicePipes - a business unit of Adding Value to Business Limited - Nelson - New Zealand
1300 306 4870800 VP VOIP (878 647)
Email Us
User CallPortalAccount Mgt PortalDealer Login
A touchscreen based operator and receptionist panel for call routing and assignment is available
